How do I know Book Nevada Hotels is a legitimate business?
This is a great question for all Internet businesses. We are a service of
N.H.R.B and N.H.R.B is in the 21st year of operations and have only marketed through
the Internet for the past seven years. N.H.R.B. is a "Brick and Mortar"
business, located in Las Vegas, Nevada, and strongly recommend you visit the Better
Business Bureau "Care" link.
What is the difference booking a room on the Internet versus booking
directly with you by phone?
The rates are the same as is the inventory. The only difference is a 5% handling
fee for a telephone reservation. However, if you book online, you can book at
your convenience, anytime, and save 5%.
Because your rates are so low, are the rooms of lesser quality?
No! Definitely not! Our rooms are standard "run-of-the-house" rooms
and no different than higher priced services. Our volume of reservations affords
us the lowest possible rates at our hotels.
What are your hours of operation?
Our reservation department is staffed seven days a week, Monday through Friday
from 6:00 a.m. to 11:00 p.m., and, Saturday and Sunday from 7:30 a.m. to 5:00
p.m. (Pacific Time).
Is your Internet site secure?
Yes, we process our charge card reservations through a secure socket layer
providing you the utmost protection. We don't even see your card numbers as they
are encrypted.
What charge cards do you accept?
We accept Visa, Master Card, American Express, Discover, Carte Blanc, Diners
Club and JCB cards.
I don't have a charge card, can I pay by check?
Yes, for future reservations over thirty days in advance we accept personal
or business checks. For reservations 10 days to 30 days before the arrival date
we require a cashiers check or money order to confirm the reservation. Please
call our center at 1-800-394-3120 for further details.
Will I receive a confirmation?
Yes, for every reservation we take, either by phone or online, a confirmation
voucher is mailed to you either via email or snail male, whichever you prefer.
Can I have my voucher mailed to a different address?
Yes. If you prefer to have your voucher mailed to a different address, via
snail mail, please contact our Customer Service Department at 1-800-394-3120 and
we will gladly forward your voucher to you.
Can I book a Group of Rooms?
Yes, however, groups of ten (10) rooms or more are handled by a special group
department specializing in securing the best possible group rate. Many hotels
have special requirements for groups and must be booked separately from individual
reservations. Please refer to our Group Request Form and you will be contacted
by a Group Specialist shortly.
Why is my charge card being charged at the time of booking?
Rooms available are from our contracted inventory with our hotels and we are
responsible for payment of all rooms we generate. To guarantee the rate and a
room upon your arrival, we must confirm and pay for all rooms at the time of booking.
Can I book a room for someone else?
Yes, however, the name on the charge card, and the mailing address must match
the billing address on the charge card to receive a confirmation.
What is the cancellation policy?
Our standard cancellation policy is simple, and quoted online with each reservation.
"Cancels up to three days prior to arrival are subject to a $30 processing
fee and a 5% handling. Cancels within three days of arrival are also subject to
the first night's revenue to the hotel.
Is there a charge for changes in a reservation?
Date changes are subject to a $30 processing fee to reissue the necessary
paperwork. Additional nights are only charged for the room rate and not any additional
fees.
Can I receive my confirmation via fax?
Yes, a call to our customer service department at 1-800-394-3120 and we will
gladly fax a confirmation voucher to you.
